How do I return an item?
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RETURNS & EXCHANGES
We will gladly accept exchanges or returns for Raya Spa products purchased only at
www.rayaspa.com upon receiving the item within 14 days of the purchase date.
Please contact Customer Service at email@example.com to obtain a Return Merchandise Authorization (RMA).
To ensure a timely refund, please return the item immediately upon deciding the product is not right for you.
We regret that we do not refund original shipping costs with the return.
Please follow the simple instructions below:
Mail your Raya Spa return to:
Customer Service Returns Department
10639 Chandler Blvd.
North Hollywood, Ca 91601
RETURNS, REFUNDS & STORE CREDITS
We will issue a full refund to the credit card used for the original amount purchased at www.rayaspa.com for any item that you return, if received within 14 days of the purchase date.
You can also request a store credit instead of a refund. The credit for your returned items cannot be exchanged for cash. If it is beyond 14 days from the purchase date we will not accept the return.
It takes up to 10-14 business days to process the return and credit your account, or to issue a store credit.
Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.