Guest Information
Thank you for choosing Raya for your Spa experience.
We value your loyalty and appreciate your business. The information below is intended to make your experience at Raya as seamless and enjoyable as possible.
Appointments
Raya's 20 equally trained aestheticians and massage therapists are available for booking of any skin care face and body services on a daily basis.
We recommend that you book your appointments in advance in order to receive the preferred date, time and therapist for your services.
For spa appointment reservations please call
1 (310) 652-2250
Please note that treatment prices and Spa policies are subject to change without prior notification.
Cancellations
The Raya Day Spa has a strict 24-hour cancellation policy with no exceptions.
This is a standard policy Raya Day Spa has created as a courtesy to our other clients and spa staff who work strictly on commissions and can not afford income losses.
We do not ask current spa customers for services under $100.00 for credit card information.
All first time clients, any appointment which include amenities, and any appointment for over $100.00 have to be secured by credit card.
Should you need to cancel your appointment in less than 24 hour, please call and we will make every effort to fill your slot.
If you have a previous history of “no shows” on booked appointments in our computerized system , or you call to cancel you appointment in less than 4 business hours prior the appointment time you will be charged 50% price of cancelled or "no shows" appointment
Your Visit
Please arrive 15 minutes in advance of your scheduled facial or waxing services, and at least 30 minutes in advance of your scheduled body treatment. If you are running late, for your appointment, please notify us of the delay and we will do our best to accommodate you. In consideration of clients’ schedules, all service visits shall conclude on-time (please understand that if you arrive late, your service shall finish at previously scheduled time)
Please be advised
Your comfort and well being are important to us, please inform us of any special medical condition such as, pregnancy, hypertension, medical conditions, allergies or disabilities to ensure maximum enjoyment and benefits.
To prevent skin irritation men should shave in advance, but not immediately before a facial. Shaving immediately before body scrubs or wrap treatments is not recommended. Eating immediately prior to massage is not recommended. Please make sure to inform your therapist if you are suffering from any medical or skin condition, or using any skin sensitizing medications (ex. Accutane, Retina-A, etc.). Clients with active skin sensitivities (ex. Rosacea, Eczema, Open Wounds/Lesions, etc. ) should not be waxing. We do not recommend any abrasive/exfoliating treatment or facial waxing for an average of 1 week following Micro-dermabrasion or Glycolic Peels. If you have an event planned, please be informed that some redness and/or sensitivity of the skin may be expected for an average of 3-5 days (depending on skin type) after facials treatments. We do not perform prenatal massage. We do not perform custom bikini waxes on pregnant women and man.
Courtesy
To maintain the spa facility's tranquil environment, we respectfully ask that all cellular phones and pagers be put on vibrate and that voices be kept down to a minimum level.
Attire
To receive the maximum benefit of your massage or body treatment, we recommend wearing a minimal amount of clothing. Undergarments should be worn in public areas and treatment rooms.
Raya Day Spa supports a zero tolerance for illicit or illegal behavior.
Personal Belongings
Because spa services require bare skin and freedom to move, we recommend not wearing jewelry to the spa.Raya Day Spa will not be held
responsible for lost or stolen articles.
Payment Methods
Raya Day Spa accepts the following methods of payment: Visa, Mastercard, American Express, Discover, Personal / Business / Travelers Checks, Cash, Spa-Finder Gift Certificates, and Raya Spa Gift Certificates.
Gratuities
A gratuity is not included in the price of our services. In appreciation of outstanding service, spa gratuities may be given, at your discretion, at the front desk.
  After massage or body treatments please make sure your feet are thoroughly clean of creams, lotions, and oils. Please use slippers and watch   your step when entering or re-entering the Spa facilities.
  As a courtesy to our Spa guests, the use of cell phones and cameras IS NOT permitted in any area of the Spa.
  Gift cards must be presented at the time of service and cannot be “traced” if lost (they are used as cash).
  Gift cards are transferable to any party.
  Product purchases may be returned for Spa credit (product or service credit) within 15 days of purchase, when accompanied by a receipt. Products   may be returned after 15 days, but within 30 days of purchase for product credit only, when accompanied by a receipt. Products purchased over 30   days are not returnable.
  Raya Day Spa can not be responsible for lost or stolen articles. Although lockers are provided for body treatment services, please do not bring   valuables into the Spa facility.
  To enhance the quiet and relaxing environment of our Spa, and for health and safety reasons, children under the age of 12 are not permitted in any   Spa service area. Raya Day Spa personnel can not be responsible for supervising children in the lobby or any other area of the Spa.
  As a courtesy to all clients and as a safety precaution, animals are not permitted on the premises.
  Smoking is not permitted anywhere in the building, including the roof-deck and parking areas.
  Outside food and beverages are not permitted on the premises.
  Raya Day Spa supports a zero tolerance for illicit or illegal acts and supports the local police by allowing periodic services inspection to insure our   professional integrity.
Massage Packages
Include: 1/2 hour use of Day Spa Facilities prior the massage and ½ hour enjoyment of Day Spa Facilities after the massage. So total 1 hour additional to massage of facility use is complimentary for each package. Each additional 5 minutes of using the facilities is $2.50 ($30 per hour)
Our current accommodation for women includes use of amenities described bellow as Hydro-Therapy Facilities for women.
Our current accommodation for men includes use of amenities described bellow as Hydro-Therapy Facilities for men.
Please arrive or allow at list 30 min before your appointment time to enjoy the Spa luxuries Facilities..
Hydro-Therapy Facilities for women
Include: Authentic Scandinavian Sauna (10x10 ft), Roman Stone Aroma Steam Room (8x8 ft) and Traditional Steam Room (10x10ft), 3 Swiss Hydrotherapy Showers with 8 adjustable jet nozzles for body massage and overhead mushroom and spray showerheads with extra flexible shower handset, Vanity Area with complimentary use of Raya Skin & Body Care Products, 42" Plasma TV in Refreshment/Waiting Room, Individual Lockers (with Terry Cotton Robes, Bath Towels, Sensa Slippers) Every drop of water used at Raya Day Spa is Softened and Purified by In-house Water Conditioning System
Hydro-Therapy Facilities for men
Include: Authentic Scandinavian Sauna (4x6 ft), Steam/Hydrotherapy Shower Cabin with 8 adjustable jet nozzles for body massage, overhead mushroom and spray showerheads with extra flexible shower handset, Private Vanity Area with complimentary use of Raya Skin & Body Care Products, 32" Plasma TV in Refreshment/Waiting Room, Lockers (with Terry Cotton Robes, Bath Towels, Sensa Slippers). Every drop of water used at Raya Day Spa is Softened and Purified by In-house Water Conditioning System
Booking Multiple Services:
To be dedicated to customer comfort and satisfaction Raya Day Spa has certain restrictions in booking services that utilize Private Lockers and the amenities.
In multiple bookings Massage is always booked as your final treatment. Raya Day Spa accommodation has particular amount of Individual lockers reserved exclusively for Body Treatment Services and Spa Facials, that why Facials only and Waxing procedures are not include Spa amenities (bath robs, towels and slippers). When you purchase for one person two or more Packages with a private locker, the locker is free only for one package.
If you already posses Individual Locker and desire other services after Massage (except Spa Facials), please return amenities (bath robs and slippers) to Guest service Staff and your Locker Key to the front desk before proceeding to any other service or you will be charged $2.50 for every 5 minutes extra time of using the individual locker ($30 per hour)
GUIDELINES
For your safety strict compliance is required with the following:
1.   Accordingly to Los Angeles County Department of Health Services Guidelines for Non-Healthcare Settings:
  (a). all equipment and non-absorption surfaces and floors at RAYA Hydro-Therapy Spa are cleaned and disinfected daily on regular basis with   certified disinfector.
(b). all shared linens are washed in detergent and hot water at 160 F and bleach accordingly.
  (c). highly recommended for Spa customers to take shower before using Hydro-Therapy Facilities.
2.   Wet surfaces in the steam rooms and showers could be slippery. Please watch your step!
3.   Shaving and use of soap, shampoo, conditioners and oils is prohibited in saunas and steam rooms.
4.   Reading is prohibited in saunas.
5.   Use of facilities is prohibited when experiencing open sores, contagious infections or diseases.
6.   Proper attire must be worn in sauna, steam rooms and entire Hydro-Therapy facility (swimsuit, shorts, etc.)
7.   Towel must be used when sitting or lying on benches in sauna or steam rooms.
8.   Food and beverages (including alcohol) are prohibited in sauna and steam room.
9.   Inside Sauna: Ensure that fresh clean water is in the pail for adding to the heated rocks to maintain comfortable humidity. Add small amounts of   water from the bucket to adjust the humidity in the sauna (generally maintained at 20 - 25%). Please see Spa staff for assistance.
10.   Do not spend excessive time inside the sauna and steam rooms. Remain in the sauna and steam rooms only long enough to warm up and stimulate   mild perspiration (usually 5-7 min). For your convenience, an electronic clock and electronic temperature controls are located over the entry doors   to monitor staying time and temperatures in the sauna and steam rooms.
11.   When finished and ready to cool down, take a cool shower to close the pores of the skin.
12.   Please advise Front Desk Staff of any faults in equipment or facility.
13.   Children under 18 years old are prohibited from using Spa facilities.
W A R N I NG !
The Sauna contains a hot DRY ENVIRONMENT with temperatures Ranging from 145°-150°F (plus/minus 2°F)
The Aroma and Steam rooms contain a hot high humidity WET ENVIRONMENT with temperatures ranging from
105°-110° F (plus/minus 2°F)
Persons with any medical conditions: Pregnant, Heart disease, Diabetes, Multiple sclerosis, or Abnormally High or Low blood pressure, should consult a physician before using the saunas and steam rooms.
Persons with open wounds, active skin sensitivities (Rosacea, Eczema, etc.), or immediately following glycolic exfoliation and
micro-dermabrasion should avoid using the sauna and steam rooms.
Do not use Spa facilities if you have used or taken alcoholic beverages, drugs, or medications of any kind (ex. prescription or over-the-counter medications, holistic preparations or illegal drugs) that may affect your judgment or impair abilities.
Seniors may fatigue from extreme heat and should avoid using the sauna and steam rooms. In case of Emergency: Press the Intercom Bottom, located on the wall to the left of the exit door, you will automatically be connected to the Front Desk or ask any of the Spa staff for assistance.
How to use the Steam in Shower Cabins
Press the silver button on the wall. It will activate the flow of the steam and will automatically shut off in one minute.
The steam unit is on an automatic one minute cycle
Press this button each time that you desire additional steam
The temperature in the steam/shower cabin is automatically controlled not to exceed 110º F.
To release the steam from the cabin simply open the shower entry door
For assistance press zero on any house phone or intercom
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