Ordering RAYA PRODUCTS by mail
Shipping only $5.00 to any state except Hawaii and territories
To ORDER BY PHONE. 1-800-257-7292 toll free in USA or 1-818-763-0102 worldwide. Our experienced and knowledgeable customer service staff are available to assist you between 8:00 a.m. and 4:30.p.m. Pacific Standard Time (Los Angeles), Monday through Friday. Please have your order list ready.
TO ORDER BY FAX. Fax us your order or request at 1-818-760-1069, 24 hours a day. We will call you to confirm receipt of your order and answer any of your questions. Be sure to include, on your fax, your complete contact information, method of payment (COD, Credit Card, or Bank Fund Transfer-prepaid) and specify the size of each item you want.
ACCEPTED FORMS OF PAYMENT. All orders must be prepaid by credit card. Payment by MasterCard, Visa, Discover, or American Express is accepted.
DELIVERY. Orders are generally shipped within 48 hours (two working days) from receipt. UPS ground service will be used unless otherwise requested. Our sales staff will be happy to review the express service options with you: next day delivery, second day delivery, three days special.
FREIGHT. Freight is F.O.B. RAYA SPA, North Hollywood, California 91601. The Carrier is UPS. Flat charge $5.00 except Hawaii and territories
RETURNS. Returns must be made within one week from purchase date and will not be accepted without our authorization. Products must be in original condition, unused and unlabeled. Returns due to customer error will result in a 25% restocking fee to be applied.
TRUCKING OR DAMAGE REPORT Be sure to save the original carton box. Call our office immediately to report the damage. It is necessary contact the carrier immediatelyfor a damage inspection and claim for reimbursement. UPS inquire: www.ups.com, please have your package tracking # handy.
Thank you for interest in RAYA products and services.
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