How do I return an item?

Your Satisfaction is 100 % Guaranteed

We will gladly accept exchanges or returns within 14 days of the purchase date for Raya products purchased at rayaspa.com, our any of our official online stores: Amazon store, Ebay store, or Esty store . Please note that product must be ¾ full and in original packaging to be accepted for a refund or exchange. Gift Baskets must be in original unopened condition to be returned or exchanged. To ensure a timely refund, please return the item immediately upon deciding the product is not right for you. We regret that we do not refund original shipping costs with the return.


STEPS

Step1

Please contact Customer Service at rayaorders@gmail.com to obtain a Return Merchandise Authorization (RMA) number.

Step 2

To make it easy, place the item in its original condition and use the original packaging to ship your product. Please include a copy of your receipt as well.

Step 3

Clearly label the outside of the package (under the return address) with your RMA number obtained from a Raya Spa Customer Service representative.

Return Address

RAYA

Returns Department

12550 Saticoy St. South

North Hollywood, Ca 91605


RMA#


100 % Full Refunds and Store Credits

We will issue a full refund to the credit card used for the original amount purchased for any item that you return, if received within 14 days of the purchase. Please note that the product must be ¾ full and in original packaging to be accepted for a refund or exchange. Gift Baskets must be in original unopened condition to be returned or exchanged.

You can also request a store credit instead of a refund. The credit for your returned items cannot be exchanged for cash. If it is beyond 14 days from the purchase date we can not accept the return.

It takes up to 10-14 business days to process the return and credit your account, or to issue a store credit.

In addition, please be aware that your financial institution will likely take an additional 5-7 business days to reflect this transaction. If you have any questions about your return, please contact Customer Service at rayaorders@gmail.com or call 1-800-257-7292